A customer portal for a growing B2B supplies company
Customers check orders, invoices and support tickets without calling.
A concept: we'll show how it would work for your business.
Concept project: designed and built by Yuvyora to show approach and capability, not for a paying client.
- Industry
- SMBs & Startups
- Capabilities
- Product Design, Web & App Development
- Timeline
- Concept · 6 weeks
The concern, and the fix.
- 01
The concernHalf the day goes on calls about order status.
How it's solvedCustomers check orders themselves, any time.
- 02
The concernInvoices and statements are emailed again on request.
How it's solvedEvery invoice and statement is ready to download in the portal.
- 03
The concernSupport requests are lost in inboxes.
How it's solvedTickets with a status customers can follow.
A customer portal for a B2B supplies company. Customers check order status, download invoices and raise support tickets themselves, so a small team stops spending half the day on routine calls.
The challenge
A small team spends half the day answering calls about order status and missing invoices.
What we'd build
- Designed a portal with orders, invoices and tickets on one screen.
- Built automatic invoice and dispatch notifications.
- Gave the team a shared inbox for support requests.
Order status
Every order with its dispatch and delivery status, updated automatically.
Invoices and statements
Download any invoice or the account statement in one click.
Support tickets
Raise an issue with photos; follow replies in one thread.
Reorder
Repeat a past order with updated quantities.
- 01
Sign in
The customer logs in with their work email.
- 02
Self-serve
They check orders and download invoices without calling.
- 03
Ask
Anything else becomes a ticket with a clear owner.
- 04
Resolve
The team replies in the thread; the customer is notified.
What we'd use to build it. The final choice depends on your needs and the systems you already use.
12 tools across 5 layers
App
- Next.js and ReactFast, search-friendly pages and a responsive dashboard
- TypeScriptTyped data, so mistakes are caught before release
- Installable web app (PWA)Opens from the home screen like an app, no store needed
Design
- FigmaScreens designed and tested with real users before any code
- Design tokensOne look across every screen, easy to rebrand
Data and sign-in
- Firebase AuthenticationPhone OTP or Google sign-in, nothing to remember
- Cloud FirestoreLive updates across staff and client screens
- Cloud FunctionsReminders, receipts and other tasks that run on their own
Integrations
- RazorpayUPI, cards and net banking, with automatic receipts
- Google Maps PlatformLive locations, routes and arrival times
Hosting and quality
- Firebase HostingGlobal CDN with HTTPS
- Automated testsSecurity rules and key flows tested before every release
- A small team freed from repetitive status and invoice calls.
- Customers who get answers at any hour, not only office hours.
- Every issue tracked to resolution instead of lost in chats.
- Online payments
- Pay outstanding invoices from the portal.
- Chat assistant
- Answers common questions from the customer's own order data.
- Contract pricing
- Customer-specific price lists for repeat buyers.
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Let's create what's next.
We are partnering with a select group of 5 founding clients. Each one gets our full attention, our best thinking and terms reserved for the businesses that grow with us from the start.
- Senior team on your project from day one
- Preferred founding terms, agreed in your proposal
- Direct founder involvement in every key decision
- Priority scheduling ahead of standard engagements
Apply for a founding place Or start with a free website & app audit