An order and returns portal for a home decor brand
Clients check orders and start returns themselves; support handles the exceptions.
A concept: we'll show how it would work for your business.
Concept project: designed and built by Yuvyora to show approach and capability, not for a paying client.
- Industry
- E-commerce & Retail
- Capabilities
- Product Design, Web & App Development
- Timeline
- Concept · 5 weeks
The concern, and the fix.
- 01
The concernMost support emails ask where an order is.
How it's solvedClients look up their order themselves.
- 02
The concernEvery return is handled by hand over email.
How it's solvedSelf-service returns and exchanges with clear rules.
- 03
The concernThe team can't see what clients need most.
How it's solvedA support dashboard of open requests and common reasons.
A self-service order and returns portal for a home decor brand. Clients check where their order is and start a return or exchange themselves, and the support team handles only the exceptions instead of every email.
The challenge
Most support emails are about order status and returns, and each one is answered by hand.
What we'd build
- Designed a self-service order page with live courier status.
- Built a simple returns and exchange flow with clear rules.
- Gave the support team one dashboard for every open return.
Order lookup
Clients enter their order number and phone to see live courier status.
Self-service returns
Choose items, a reason and photos; the return policy is applied automatically.
Exchange flow
Swap size or colour without a refund-and-rebuy.
Support dashboard
Every open return in one place, by status.
- 01
Track
The client checks order status without writing in.
- 02
Request
They start a return with photos if something's wrong.
- 03
Approve
Simple cases are approved automatically; others go to support.
- 04
Refund
Pickup, inspection and refund updates arrive automatically.
What we'd use to build it. The final choice depends on your needs and the systems you already use.
11 tools across 5 layers
App
- React Native with ExpoOne app for Android and iPhone, updated without long store waits
- TypeScriptTyped data, so mistakes are caught before release
- Offline storageKeeps working on patchy networks and syncs when back online
Design
- FigmaScreens designed and tested with real users before any code
- Design tokensOne look across every screen, easy to rebrand
Data and sign-in
- Firebase AuthenticationPhone OTP or Google sign-in, nothing to remember
- Cloud FirestoreLive updates across staff and client screens
- Cloud FunctionsReminders, receipts and other tasks that run on their own
Integrations
- Google Maps PlatformLive locations, routes and arrival times
Hosting and quality
- Firebase HostingGlobal CDN with HTTPS
- Automated testsSecurity rules and key flows tested before every release
- A large share of support emails answered by the portal itself.
- Faster, fairer returns that keep clients coming back.
- Clear reasons for returns, to fix product and packaging issues.
- Store credit
- Offer instant credit as an alternative to refunds.
- Return insights
- Patterns by product, size and courier.
- Courier switching
- Pick the best courier per pincode automatically.
Keep exploring.
Jatna Parivar: one health record for the whole family, pets included
Product Design · Web & App Development
4.1 / 5 Usability score after audits, up from 3.2
Hisab: a private money app that can't read your money
Product Design · Web & App Development
0 Accessibility violations on 32 screens, light and dark
DaanSetu: receipts, vouchers and trust accounts for ashrams and NGOs
Product Design · Web & App Development
90+ Automated tests, most on the security rules
Let's create what's next.
We are partnering with a select group of 5 founding clients. Each one gets our full attention, our best thinking and terms reserved for the businesses that grow with us from the start.
- Senior team on your project from day one
- Preferred founding terms, agreed in your proposal
- Direct founder involvement in every key decision
- Priority scheduling ahead of standard engagements
Apply for a founding place Or start with a free website & app audit